Refund Policy

 

Refund Policy

Thank you for choosing Cinema Hall, the official movie streaming site for Solo Knacks. We want to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our platform.

1. General Refund Conditions

Solo Knacks aims to provide high-quality movie streaming services. Due to the nature of digital content and immediate access to our movies, our refund policy is as follows:

  • **All sales are generally final.** Once a movie rental or purchase is completed, it grants immediate access to the content, and as such, refunds are typically not offered.

2. Exceptions for Refunds

We understand that technical issues can occur. Refunds may be considered in the following exceptional circumstances:

  • Technical Issues Preventing Viewing: If you experience persistent technical issues that prevent you from viewing a purchased or rented movie, despite troubleshooting efforts with our support team, a refund may be issued. You must report the issue within [e.g., 24 hours] of purchase/rental.
  • Unauthorized Transactions: If you believe an unauthorized transaction has occurred on your account, please contact us immediately. Investigations will be conducted, and if an unauthorized transaction is confirmed, a refund will be processed.
  • Duplicate Purchases: If you accidentally purchase the same movie twice, please contact us. A refund for the duplicate purchase will be issued.

3. How to Request a Refund

To request a refund under the eligible circumstances, please contact our support team at [Your Support Email Address] or through our Contact Us page. In your request, please include:

  • Your Cinema Hall account email.
  • The title of the movie in question.
  • The date and time of the purchase.
  • A detailed description of the issue you encountered.

Our team will review your request and may require additional information or screenshots to verify the issue.

4. Refund Processing

If a refund is approved, it will be processed back to the original method of payment within [e.g., 5-10 business days]. The actual time for the refund to appear in your account may vary depending on your bank or payment provider.

5. Changes to This Policy

Solo Knacks reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions regarding our Refund Policy, please do not hesitate to contact us at info@soloknacks.in or visit our Contact Us page.

Last updated: June 19, 2025